Dogtag Terms Of Business
Status Disclosure Information
The Financial Services Authority (FSA) is the independent
regulator of financial services. Use this information to decide if
our services are right for you. Dogtag Ltd is an
Appointed Representative of ITC Compliance Limited, who
are authorised and regulated by the Financial Service
Authority (Dogtag Ltd's Firm Reference Number is 519661) and which
is permitted to arrange travel insurance contracts. Dogtag
only offer insurance from one insurer.
We always aim to provide a first class service, however if you
have any cause for complaint any enquiry can be raised by either
email, in writing or by telephoning The Compliance Officer, Mondial
Assistance (UK) Ltd, Mondial House, 102 George Street, Croydon, CR9
1AJ complaints@dogtag.co.uk, 0870 0364824.
Should you remain dissatisfied you have the right to ask the
Financial Ombudsman Service to review your case. You should write
to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh
Wall, London E14 9SR. Telephone 0845 080 1800. You may be entitled
to compensation should we be unable to meet our liabilities as an
insurance intermediary under the Financial Services Compensation
Scheme. Your entitlement to compensation will depend upon the type
of business and the circumstances of your claim.
Details of Dogtag Ltd's authorisation can be confirmed by
contacting the FSA on 0845 606 1234 or by visiting the FSA's
website http://www.fsa.gov.uk/register.
Demands And Needs Statement
Travel Insurance
This travel insurance policy will suit the Demands and Needs of an
individual, or group (where applicable) who have no pre-existing
medical conditions, are travelling to countries included within the
policy terms and who wish to insure themselves against the
financial impact of specified unforeseen circumstances/events
relating to or occurring during their trip. Full details of these
circumstances/events, levels of cover and terms and conditions can
be found in the policy information/booklet.
Important Information
You may already possess alternative insurance(s) for some or all
of the features and benefits provided by products purchased; it is
your responsibility to investigate this. We will not provide you
with advice about the suitability of this product for your
individual needs but we will be happy to provide you with factual
information to assist you in making an informed buying
decision.
All policies have exclusions and restrictions to them. It is very
important that you read and understand these and only purchase the
policy if you are happy that you and (where applicable) every
member of your party meet the eligibility criteria. Specifically
for travel our policy may NOT be applicable for you if...
• you are over the maximum specified age at the
time of your trip or,
• you have pre-existing medical
conditions.
Examples of these and other conditions and restrictions and what
to do if you are unsure about any aspect of an exclusion are
contained within your policy information/booklet. If after
purchasing a policy should you find it does not meet your
requirements you have 14 days from the date of issue, or prior to
travel (whichever is sooner) to cancel the policy. If you do decide
to cancel your money will be refunded in full, provided no claims
have been made or incident likely to give rise to a claim has
arisen.
Travel policies will not cover travel to areas where the Foreign
and Commonwealth Office has advised against 'all travel'. If you
are not sure whether there is a travel warning for your
destination, check with the Foreign and Commonwealth Office (phone
020 7008 0232 or 0233 or visit their website at
www.fco.gov.uk). It is your responsibility to do this and no
information or guidance will be provided by ourselves in this
regard.
Confidentiality and Data Protection
Your information will only be disclosed to third parties in the
normal course of arranging and administering any insurance
contract(s).
You have been provided with a copy of this document together with
all relevant policy documentation to enable you to make an
individual informed buying decision based on your own personal
circumstances and the merits of the policy. This buying decision is
your own and you will not have received any recommendations or
advice from Dogtag.
You can download a PDF of the above statement by clicking HERE.