Our Privacy Policy


Dogtag Travel Insurance Privacy Policy

This Privacy Policy explains the online information practices and the various measures taken by Dogtag Travel Insurance to protect your privacy and security.

Dogtag Travel Insurance is committed to the privacy of our website users and our customers, and this website complies with both the Data Protection Act 1998, the 1995 Data Protection Directive (Directive 95/46/EC) and the EU General Data Protection Regulation (GDPR) which comes into force 25 May 2018. Dogtag will maintain its conformity with this EU standard after the point at which the UK exits the EU.

The Dogtag Travel Insurance Privacy Policy is published to ensure that personal data is always treated ethically and was last updated on 01 April 2018.

What information is being collected?

We collect basic identity information about the customer as well as any other personal information which clients may choose to store in their membership file

Who is collecting it?

Only Dogtag Ltd collects data on the company’s behalf. 

How is it collected?

Customer data is collected during purchase processes and afterwards when a customer logs into their membership to add personal information for use in a medical emergency.

Why is it collected?

Data is collected so that we may process orders and store information regarding that order against the customer file. Customers also use their Dogtag membership to store relevant information about themselves for use in a medical emergency.

How will it be used?

Customer identity and insurance policy data is stored for the purposes of managing and delivering the customer’s file and for contacting the customer regarding their insurance cover. Customers may add their own data in their membership emergency but Dogtag does not use or access this data, we only use data pertinent to the management of the customer's policy.

Who will it be shared with?

Data pertinent to the management and delivery of the customers policy is only shared with our fulfillment partners in order to facilitate the delivery of the product to the customer and with our underwriters so that they themselves may store policy data for the management of claims. Customer’s medical and personal data which they upload to their membership file is never shared. Data is never shared with persons or organisations outwith the above partners.

Consent

The data that we collect and the use to which it is put as described above is subject to active consent by the customer. This consent is requested at the time of purchase of a first policy and all subsequent policies and can be revoked by the customer at any time.

Data retention period

Dogtag operates a membership system where customers are invited to use their membership to assist their travel and to provide information to medics in the event of a medical emergency. Members can use the identity-tag-based emergency medical system regardless of whether they have current insurance or not and in order to keep memberships open, we retain data indefinitely or until the client requests deletion of their data - see Right to be forgotten below.

Right to be forgotten

In accordence with the GDPR, a customer may request that any information held on them be deleted or removed, and any third parties who process or use that data must also comply with the request.

Data Consent

The data that we collect and the use to which it is put as described above is subject to active consent by the customer. This consent is requested at the time of purchase of a first policy and all subsequent policies and can be revoked by the customer at any time.

Cookies

Our websites use cookies in order to make the website work better for the customer and also to improve our website visitors’ experience. Our cookie policy adheres to the European legal directive ‘The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011’.

Data security

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, Dogtag has put in place appropriate physical, electronic and managerial procedures designed to safeguard and secure the information that is collected through the website.

Privacy policy updates

Any changes to the Dogtag Travel Insurance Privacy Policy will be published in this section of the website.

Further information and contact details

Please contact Dogtag Travel Insurance if you have any questions, concerns or suggestions about this Privacy Policy. You can email us at enquiries@dogtag.co.uk. PLease head your enquiry "Data Security"