Do you have a complaint about the way you've been treated or the way in which your request has been dealt with?
We aim to provide you with a first class policy and service. However, if you feel that we have not done so please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.
A complaint about the way the policy was sold to you.
If you have a complaint about the way in which the policy was sold to you, then in the first instance, please contact: Dogtag Ltd, Travel Insurance Facilities, 1 Tower View, King's Hill West Malling ME19 4UY UK
A complaint about the way your claim was handled.
If you feel that your claim wasn't handled in a satisfactory way then you should contact: The Quality Improvements Manager, Dogtag Ltd, Travel Insurance Facilities, 1 Tower View, King's Hill West Malling ME19 4UY UK
Please supply your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.
If you should you remain dissatisfied, you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone 0800 023 4567 or email firstname.lastname@example.org. You can visit their site at www.financial-ombudsman.org.uk.