Privacy and Security
DOGTAG 100% Proof Travel Insurance is committed to
maintaining the privacy of its website users. This Privacy Policy
explains our online information and security practices and the
various measures taken to protect your privacy and
security.
BIKINI Insurance is operated by Dogtag Ltd which is registered
under the Data Protection Act with the Information Commissioner's
Office and complies with both the Data Protection Act 1998 and the
Directive on Privacy and Electronic communications (2002/58/EC).
The relevant Data Protection registration number is Z5617226.
Collecting
Personal Information
We collect personal information at the following points
within our website:
Purchasing An Insurance Policy
Click a topic to go to the relevant section
• E-MAIL
ADDRESS
• NAME,
ADDRESS AND PHONE NUMBER
• CREDIT CARD
INFORMATION
Other Uses of Information
• OUR
ASSOCIATES
• WEBSITE
ANALYTICS
• INFORMATION
SHARING
Purchasing An Insurance Policy
•
E-MAIL ADDRESS
First of all, we need to send you a confirmation email containing
the details of you and the policy which you have just bought. This
is a mandatory field because it is the first option if we need to
contact you regarding your policy or any claims which might be
pending on your policy.
Secondly, particularly if you have an Annual Multi-trip policy,
we are required by the FSA to let you in good time when your policy
is about to expire. This will help you in making decisions about
whether to renew your cover and avoid the danger of you travelling
uninsured after the expiry of your policy.
Thirdly, we will ask you whether you would like be kept up to
date with information on Bikini products and services. This is an
opt-in/opt-out selection but we would like to keep in touch.Don't
worry, we won't send you any information unless you want it. You
will also always be given the opportunity change your mind and
unsubscribe to these type of e-mails.
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• NAME, ADDRESS AND
PHONE NUMBER
Obviously, this is an insurance policy which you are
buying and we need to know exactly who you are and where you live.
We also need to send you a pack in the post confirming your policy
and also containing information on how to get in contact with us if
you need help while abroad and what to do in an emergency.
We will only ever use this information for reply purposes. We
won't contact you by post out of the blue (if you want us to stay
in touch, we can do that by email - but only if you want).
When you make your purchase, as well as sending you a confirmation
email, we may also send a confirmation text to your mobile phone
and we will hold your mobile phone number on file in case we need
to contact you in an emergency.
None of the information we hold on file about you will ever be
used for marketing purposes or passed on to a third party for
whatever reason; we hate that as much as you do.
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• CREDIT CARD
INFORMATION
First of all, once you click 'Buy Online', you enter the quotation
and policy sales part of the DOGTAG website, you will see that the
URl at the top of the website has changed to one called
"https://www.secure-travel-insurance.com/dogtag/secure". This is
because you have left the information or, as we call it 'magazine'
part of Dogtag and entered a fully encrypted and secure area.
Dogtag has pioneered the use of seperate, fully secure server
locations to handle transactions. Our systems have been written
from the ground up to protect customer data and transactional
security.
In order to effect the transaction, we need to collect your
credit card details at the Payment stage of buying your policy.
However, although you are asked to type in your credit card
details, they are not stored by us at all. Instead your credit card
details are forwarded, fully encrypted to the company (SagePay) who
manages our credit card transactions and interface with Streamline,
the gateway to our banking system. Although we do not store credit
card information here, SagePay do. They are fully accredited to do
so and by their doing so, we are able, remotely, to effect refunds
to your credit card without knowing or having access to your card
details.
Where we need to take additional payments, say, for a policy
upgrade, this is considered a fresh transaction and you must be
involved at that stage, either on the phone or via our payment
interface on the website. Because we do not store credit card
information here, whilst we can remotely effect refunds, we have no
facility or ability to take additional payment without your input.
We think that this is the safest and most secure way to handle
customers' money.
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Other Uses of Information
•
OUR ASSOCIATES
Our associates will need to process the data you provide to
fulfil your insurance policy. They are:
(1): The fulfillment service that prints your insurance policy
summary document, laser engraves your Dogtags and posts them off to
you.
(2): The insurer that underwrites your policy and operates our
emergency assistance service and claims handling. These companies,
like Dogtag Ltd, adhere to the Data Protection Act and will act
only on our instructions. They will not hold or use the information
in any other way.
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• WEBSITE ANALYTICS
We also use information acquired through the website the better
to understand how the Bikini website is being used and how it can
be improved. This type of data is called 'aggregate data' and does
not identify individuals or any data associated with them. Instead
it highlights trends e.g. number of website visitors or pages
visited. This aggregate data is collected on a regular basis and
may occasionally be communicated to selected business partners.
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• INFORMATION SHARING
We will never share information with third parties unless
ordered by a court of law.
This Privacy and Security statement was last updated in August
2011. This describes our general position on privacy but please
read the terms and conditions of your policy which provide details
specific to your cover.
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If you have any questions please contact:
The Data Compliance
Officer,
Dogtag Ltd,
Belstane Farm Studios,
Leyden Road,
Kirknewton,
EH27 8DQ