Claims for policies starting "MA...."
Making a Claim
This Claims page refers to Policy reference numbers beginning
with "MA". You will have bought your policy between 28the Feb and
30th Nov 2010. If your policy reference number begins with a
different letter sequence, go back to the Claims
home page.
Getting Started
First of all, we want your claiming experience to be as
straightforward and simple as possible. Underwriters are keen to
ease clients through the claims process but in order to satisfy
themselves that your claim is legitimate they will ask questions
about you, your policy and your reason making your claim.
So, please have at hand all the information that you can gather
concerning your claim such as, of course, your personal
information, policy reference number, explanation of what you are
claiming for and all documents and receipts that pertain to your
claim. Much of the policy information you will need can be got from
your Member's file; just log in at the Members link on the top
navigation.
It will be worthwhile reviewing your policy documents and you
can download the appropriate Policy Details document from the Cover Details page (opens in a new
window).
To obtain a Claim Form
For Sections 1- 11 &13-22 of your Policy
Details
These claims are handled by the underwriter, Mondial Assistance
9UK) Ltd.
• Phone +44 (0) 20 8776 3752 (8am-6pm Monday to
Friday and 9am-12 noon Saturday)
• Write to: Travel Insurance Claims Department,
PO Box 1900, Croydon CR90 9BA.
• Email:
travel_claims@mondial-assistance.co.uk
• Downlaod & Print a Claim Form:
Alternatively, you can download a claim form here. Claim forms are specific to the type
of claim that you are filing: Cancellation; Medical Expenses;
Personal Possessions; Piste Closure; Travel Delay.
For Section 12 of your Policy Details
These claims are handled by International Passenger Protection
Ltd.
• Phone +44 (0) 20 8776 3752
• Write to: IPP Claims Office, IPP House, 22-26
Station Road, West Wickham, Kent BR4 0PR
• Email: info@ipplondon.co.uk
• Downlaod & Print a Claim Form:
Alternatively, you can download a claim form here.
Claim forms are specific to the type of claim that you are
filing:Tour Organisers; Schedule Airline Failure; ABTA Protection
Plan; End Supplier Failure; DPI add-on.