My Rights

  • Q. Is there a cooling off period?

    • A. Yes, all our policies carry a cooling off period of 14 days after purchase as long as you have not yet travelled.


  • Q. What do I do if I have a dispute with the insurer and want to make a complaint?

    • A. If you have a complaint regarding the assistance or claims handling, please contact:

    Quality Dept
    Europ Assistance
    Sussex House
    Perrymount Road
    Haywards Heath
    West Sussex RH16 1DN

    If you have complaint regarding selling of the policy, please contact:

    DOGTAG Ltd
    6 Magellan Terrace
    Gatwick Road
    Crawley, RH10 9PJ

    However, if you are still unhappy then you should write to the Insurance Ombudsman who now operates under the aegis of The Financial Ombudsman Service:

    The Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    London
    E14 9SR
    Phone 0845 080 1800
    Switchboard 020 7964 1000
    Main Fax 020 7964 1001

    enquiries@dogtag.co.uk