Claiming
- Q. What happens if my baggage is lost?
A. Immediately obtain, from the airport authorities, a Property Irregularity Report (PIR) and pass this with all other appropriate documents to validate your claim upon your return to the UK. An amount can be claimed if your baggage is mislaid on your outward journey beyond a certain period (usually 12 hours) for you to obtain replacement essential toiletries and clothing etc.
- Q. How do I make a claim?
A. Please refer to the claims section within the site where you will find all appropriate contact details (which can also be found on your cover letter and on the policy document). Please note that as most insurance companies sub-contract their claims processes to specialist customer service companies, we are not able to send out claim forms - it is always faster to contact the correct claim number.