Changes & Upgrades

  • Q. I have bought a policy but now wish to change my details or cover.

    • A. In the first instance please email us including your policy number and the required alteration. In the vast majority of cases we will simply update and re-send your plain text cover letter by email. If you need to extend your cover then there may be an additional premium to pay, in which case this needs to be done on the phone as for security reasons we do not hold your credit card number.


  • Q. I have lost my policy details, my DOGTAGs or my computer crashed whilst purchasing.

    • A. Don't worry! Simply send us an email including your surname and the date that you purchased your policy and we'll resend your policy by email.